Frequently Asked Questions
Got a question? We’ve probably answered it below. If not, contact our support team.
How do I register?
Click on the “Log In / Sign Up” option and register using your mobile number or email. You can also sign in with your Google account for faster access.
What are the benefits of registering?
Registered members can track orders, save shipping details for faster checkout, and receive early updates on new collections and offers.
Do I need to register to shop, or can I checkout as a guest?
Yes you need to register to checkout. But you can still add items to the cart. Registering makes future purchases faster and lets you view order history.
Can I edit my personal information?
Yes — after logging in, visit the ‘Profile’ page to update your details.
How can I contact your support team?
Email us at support@urbanicpitara.com or whatsApp/call: +91-9639798848 between 10:00 AM–7:00 PM (Mon–Sat). We usually respond within 24 hours on business days.
What are the shipping charges?
Shipping charges vary by location and order value. Final shipping costs are shown at checkout.
How long will my order take to arrive?
Orders are typically delivered within 3–7 business days depending on your location.
Is there a limit to how many items I can order?
No — there is no limit on the number of items you can order.
What should I do if I receive a damaged or wrong product?
Contact support within 48 hours of delivery. We’ll arrange a return or replacement and guide you through the process.
Can I cancel my order?
You can cancel an order before it is shipped by contacting our support team. Orders that have already shipped cannot be cancelled.
What is your return policy?
Returns are accepted within 7 days of delivery for items that are unused, unwashed and with original tags and packaging. Some exclusions apply (e.g., accessories, jewelry, discounted items).
How long will it take to get my refund?
Refunds are processed within 5–7 working days after we receive and inspect the returned item.
What payment methods do you accept?
We accept major debit/credit cards, UPI, net banking and popular wallets.
Is shopping on your website safe?
Yes — payments are processed securely with encrypted gateways and we do not store card details on our servers.
My transaction failed but money was deducted, what should I do?
Transaction reversals typically happen automatically within a few days. If the amount is not reversed, contact support with payment details and we’ll help resolve it.