Cancellation & Refunds Policy

Order Cancellation

1. Cancellation Before Shipment

You can cancel your order anytime before it is shipped. To cancel:

• Log in to your account and go to "My Orders"
• Select the order you wish to cancel
• Click on "Cancel Order" and confirm
• You will receive a cancellation confirmation email

Once cancelled, a full refund will be initiated to your original payment method within 5-7 business days.

2. Cancellation After Shipment

Orders cannot be cancelled once shipped. However, you may refuse delivery or initiate a return once you receive the product.

Returns & Refunds

1. Return Eligibility

We accept returns within 7 days of delivery for the following reasons:

• Product received is damaged or defective
• Wrong product delivered
• Size or color mismatch (if different from order)
• Product quality not as described

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Product must be unused, unwashed, and unworn
• Original tags and labels must be intact
• Product must be in original packaging
• Invoice/receipt must be included

3. Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order products
• Innerwear and intimate apparel
• Products purchased during clearance sales (unless defective)
• Accessories and jewelry (unless defective)
• Products without original packaging or tags

Refund Process

1. Refund Timeline

Once we receive and inspect your returned product:

• Inspection: 2-3 business days after receiving the return
• Refund initiation: Within 24 hours of approval
• Refund credit: 5-7 business days to your original payment method

2. Refund Methods

Refunds will be processed to your original payment method:

• Online Payments (UPI/Cards/Wallets): Refunded to source within 5-7 business days
• Cash on Delivery: Refunded via bank transfer (bank details required)

3. Partial Refunds

Partial refunds may be issued in the following cases:

• Product shows signs of use or wear
• Product is damaged due to customer mishandling
• Missing accessories or parts
• Product returned after 7 days (at our discretion)

Exchange Policy

We offer exchanges for size or color changes subject to availability:

• Exchange requests must be made within 7 days of delivery
• Product must meet all return conditions
• Shipping charges for exchange may apply
• If exchange is not available, a refund will be issued

How to Initiate a Return

1. Contact our customer support at support@urbanicpitara.com or +91-9927775655
2. Provide your order number and reason for return
3. Our team will provide return instructions and pickup details
4. Pack the product securely with all original packaging
5. Hand over the package to our courier partner
6. Track your return status in "My Orders"

Shipping Charges for Returns

• Defective/Wrong Product: Free return pickup
• Change of Mind: Customer bears return shipping charges
• Size/Color Exchange: Free pickup for first exchange

Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us: